Privacy Policy

TitanReload ("we", "us", or "our") operates the website titanreload.xyz (the "Site"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site. Please read this policy carefully. If you disagree with its terms, please discontinue use of the Site.

We are committed to complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) contained in that Act.

1. Information We Collect

1.1 Information You Provide Directly

We collect personal information that you voluntarily provide when you:

• Submit our contact form (name, email address, message content);
• Subscribe to our newsletter (email address);
• Register a team for a tournament (team name, captain's name, email address, game preferences);
• Submit a game review request or apply to join our reviewer team.

1.2 Information Collected Automatically

When you visit titanreload.xyz, our web server and analytics tools may automatically collect certain technical information, including:

• IP address and approximate geographic location;
• Browser type and version;
• Operating system;
• Pages visited and time spent on each page;
• Referring URL;
• Date and time of your visit.

This information is collected in aggregate and is not linked to any personally identifiable information unless you have provided it voluntarily.

1.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Site. For full details, please refer to our Cookie Policy.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your enquiries and provide customer support;
• To send you our newsletter and editorial updates (only where you have subscribed);
• To process tournament registrations and communicate event details;
• To improve the content, functionality, and user experience of our Site;
• To analyse Site traffic and usage patterns;
• To comply with applicable legal obligations;
• To detect and prevent fraudulent or abusive activity.

3. Legal Basis for Processing

We process your personal information on the following legal bases:

• Consent: where you have given us clear consent to process your personal data for a specific purpose (e.g., newsletter subscription);
• Legitimate Interests: where processing is necessary for our legitimate interests (e.g., improving our Site) and those interests are not overridden by your rights;
• Legal Obligation: where we are required to process your data to comply with Australian law.

4. Disclosure of Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service Providers: trusted third-party vendors who assist us in operating our Site (e.g., email delivery services, analytics providers), subject to confidentiality obligations;
• Legal Authorities: where required by law, court order, or government regulation;
• Business Transfers: in the event of a merger, acquisition, or sale of all or part of our assets, your information may be transferred as part of that transaction.

Any third-party service providers we engage are required to handle your information in accordance with the Australian Privacy Principles.

5. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Policy, or as required by law. Newsletter subscribers' email addresses are retained until you unsubscribe. Contact form submissions are retained for up to 24 months for customer service purposes.

6. Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, you have the right to:

• Access the personal information we hold about you;
• Request correction of inaccurate or incomplete information;
• Request deletion of your personal information (subject to legal obligations);
• Withdraw consent at any time (e.g., unsubscribe from our newsletter);
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

To exercise any of these rights, please contact us at [email protected].

8. Third-Party Links

Our Site may contain links to third-party websites (e.g., game developer sites, esports platforms). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

9. Children's Privacy

Our Site is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately so we can delete it.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page with an updated "Last updated" date. Your continued use of the Site after any changes constitutes your acceptance of the updated Policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

• Email: [email protected]
• Post: TitanReload, Level 8, 1 Market Street, Sydney NSW 2000, Australia
• Web: titanreload.xyz/contact